About shipping

  1. To which destinations can orders be shipped?

We can process orders to any destination within Spain, excluding the Canary Islands, Ceuta, and Melilla.

  1. What are the shipping costs?

Shipping costs will be charged separately, unless the order is equal to or exceeds 40 euros per order and customer, in which case shipping is free.

  1. What is the estimated delivery time for orders?

From the completion of the order, the estimated delivery time is between 48 and 72 hours. This time may vary during certain times of the year due to transportation saturation. If there is any issue causing a delay, we will inform you via email or phone.

  1. How can I check the status of my order?

You will receive a notification by email when the product leaves the factory. Additionally, you can check the status of your order in the user area of our website, where it will appear as "Shipped" once it has left our warehouses.

  1. What happens if a product is out of stock?

If a product is out of stock, Cotecnica may perform partial deliveries at its cost, as long as it is acceptable to you. If no similar product is available or if you do not wish to receive it, Cotecnica will refund any payments made as soon as possible.

  1. What should I do to receive my order?

You must be available to receive the products during the indicated hours. It is your responsibility to ensure that someone is available to receive and sign for the delivery of the package at the specified address. If the carrier cannot deliver the package, they will provide you with contact details to arrange delivery or pickup at the office.

  1. Can I change the delivery address?

Yes, during the order process, you can provide instructions to change the delivery address or add specific comments. If you are not available to receive and sign for the delivery, you can leave alternative delivery instructions (e.g., deliver it to a neighbor).

  1. What happens if I am not present to receive the order?

If you are not present to sign for the delivery after two delivery attempts and you do not pick up your shipment from the carrier's office within 15 days or have not left alternative delivery instructions, the order will be returned to our warehouse.

  1. What should I do if my order does not arrive within the estimated time?

If your order does not arrive within the estimated time, please contact us by email or phone within 24 hours, providing your order reference number. We will investigate the reason and respond to you within an additional 24 working hours.

  1. What happens if my order is lost?

If we cannot locate a signed proof of delivery for the order, we will consider the order "lost." In this case, you can cancel your order and we will refund the full amount paid, or we can set a new delivery date.

  1. How can I contact customer service?

You can request information, make suggestions, or file complaints through: