Exchanges and returns

  1. Can I return a product if I am not satisfied?

Yes, if you are not happy with your purchase, you can return the product within fourteen days from the date you received it. Just make sure the product is in the same condition as when we delivered it to you and that it is not within the legal exceptions.

  1. How do I return a product?

To make a return, you will need to cover the shipping costs. To process your request, please send an email to info@ownat.com, including the purchase invoice, order number, and your full name.

  1. When will I receive the refund after returning a product?

Once we receive the product and confirm that it is in good condition, we will refund you as soon as possible, and always within thirty days. Please note that shipping costs are not refunded and will be at your expense.

  1. In what cases can I not return a product?

You cannot return products that:

  • Have been unsealed and cannot be returned for health or hygiene reasons.

  • You did not purchase as a final consumer, meaning you bought them to resell.

  1. What should I do if I receive a defective product?

If the product you received is defective, please contact us immediately at info@ownat.com. Send us the product details and photos of the damage within 24 hours of receiving it.

  1. How are returns of defective products handled?

Once we authorize the return or exchange, we will pick up the product from the address you provide. We will inspect the product and inform you whether a return or replacement is necessary. This process should not take more than 30 days.

  1. What happens if the return of a defective product is accepted?

If we accept the return of a defective product, we will refund the full amount, including shipping costs. The refund will be made in the same way you paid for the purchase or via bank transfer.

  1. What warranty do the products have?

All our products are guaranteed against manufacturing defects until the expiration date indicated on the packaging. We are not responsible for improper use of the products.

  1. How can I make a complaint?

If you need to make a complaint, please notify us by email at info@ownat.com within 72 hours of the incident. If you do not do so within this period, we will not be able to accept your complaint.