FAQ

  1. What are the available payment methods?

We offer two secure payment options:

  • PayPal Express: Managed by PayPal (Europe) S.A.R.L et Cie, S.C.A.

  • Credit or Debit Card: Managed by Redsys Servicios de Procesamiento S.L.

  1. Do the prices include VAT?

Yes, all prices of our products include Value Added Tax (VAT).

  1. Are shipping costs charged?

Yes, shipping costs are charged separately, unless the order is equal to or exceeds 40 euros, in which case shipping is free.

  1. How is the payment process carried out?

During the checkout process, you will be directed to the chosen payment platform (PayPal or credit/debit card). Both platforms have high security levels to ensure a safe purchase.

  1. Can I receive the invoice in electronic format?

Yes. As a registered user, you can access your account to view, print, or download the invoices for products sold by Cotecnica.

  1. What should I do if I have problems with the payment?

If the payment could not be processed due to any issue, you can contact Cotecnica by phone at 973 33 71 42 or by email at info@ownat.com to inform us of the incident.